Support

How can we help?

Email austin@elcodev.com and a person who has Crohn’s will read it. Include your device and app version if it’s a bug.

How do I cancel or change my subscription?

Subscriptions are managed by Apple or Google, not by us. On iPhone: Settings → your name → Subscriptions. On Android: Play Store → profile → Payments & subscriptions → Subscriptions. Cancelling keeps Premium until the end of the paid period.

I paid but Premium isn't unlocked.

Open Profile → Premium and tap Restore purchases. Make sure you are signed into the same Apple ID or Google account you bought with. If it still doesn't unlock, email us with the receipt and we'll sort it.

How do I export my data?

Profile → Export my data. You'll get a JSON file with everything you've logged, delivered through your phone's share sheet.

How do I delete my account?

Profile → Delete account. It removes your account and all of its data immediately. Community posts are anonymised so other people's threads stay intact. This can't be undone, so export first if you want a copy.

A link from the app opens the website instead of the app.

Make sure the app is installed and up to date, then tap the link again. On Android, check Settings → Apps → Crohn's Food Tracker → Open by default → Open supported links is on.

Reminders aren't arriving.

Check that notifications are allowed for the app in your phone's settings, that the reminder is switched on in Reminders, and that Focus / Do Not Disturb isn't silencing it at that time.

Looking for what we collect and why? Read the privacy policy. Clinician with a question about a report? See the clinician page.